We pride ourselves on delivering the highest quality herbal products to our customers at the lowest price possible.  From the moment you enter the Chinese Herbs Direct website to when your order is delivered to your door, we are 100% dedicated to your satisfaction.

Return Requirements:

• Returns will only be accepted within 30 days of receipt by the customer.
• Unopened products (other than raw herbs or special orders*) returned in original, sealed packaging will receive a 100% credit.
• Opened products (or any damaged products or products with damaged seals) will receive a 50% credit, up to a maximum of 1 open bottle per product sku (i.e. for each product, we can only accept 1 open bottle for credit; all others of the same product must be in a factory sealed container for credit). This policy does not apply to raw herbs or special orders*.
• Refunds are for product costs only. We are unable to refund shipping costs.
• All returns must include either your packing slip, order number or full name / date ordered.
• Please package the items well and purchase insurance or Delivery Confirmation service. We will not be able to honor credits for packages not received or merchandise that comes back to us damaged.
• Returns are processed within 3 business days of receipt. Refunds are made to the same credit card or other payment method used to place the order.
• Returns should be sent to the following address:

  Chinese Herbs Direct
  Attn: Returns
  2675 Skypark Dr, Suite 102
  Torrance, CA 90505

Please Note: If you received a different product than you ordered or your order arrives incomplete or damaged, please Email Us immediately after receiving your order.

We hope that you enjoy shopping at Chinese Herbs Direct and we look forward to serving you in the future!

*Please note: Due to the unique nature of special order requests, raw herbs and concentrated extract powders, we are unable to offer a refund guarantee on these items.