Chinese Herbs Direct's shipping policy is to provide our customers efficient,
dependable order delivery at reasonable prices. Our standard shipping fees
cover our basic packing and shipping costs - without excessive handling
fees or other charges. In addition, all orders over $75.00 are eligible
for free Standard Shipping.
Standard Shipping Charge. Shipping fees for orders
under $75.00 are just $5.95 per order within the United States.
Free Shipping over $75. All
U.S. orders over $75.00 will automatically receive Free Standard Shipping!
Standard Shipping Methods. Most orders are shipped
via US Postal Service Priority Mail. At our discretion, we may
also ship your order via USPS First-Class Mail, USPS Express Mail, UPS, Federal
Express or other carriers depending upon your shipping address, order details
and the performance of carriers.
Delivery Times. Typical delivery times are 3 to 7
days from the shipping date for most items. We maintain a full inventory of products , and over 90% of our
orders are shipped within 24-48 hours. If your product request is
back-ordered or we expect an unusual shipping delay, we will promptly notify you
International Orders. Shipping is available to selected
international destinations for a standard fee of $19.95 to $29.95 per order (depending on the destination), which will be
automatically added to your shopping cart upon checkout. Please note that if you cannot find your country in our pull-down address menu, it means we DO NOT ship to your country. This is because the country either has issues with customs delays (i.e. Germany) or high incidences of credit card fraud (e.g. Spain, Eastern Europe, Russia, Africa, most of Asia). International Shipping
is via USPS International First Class Mail (where available), which transfers the shipment to local postal delivery after it clears customs. Delivery
times may vary from less than 1 week up to 6-8 weeks, depending on the destination and your local customs processing times. Please do not contact us about speeding up your order through customs, as we have no control over local customs delays. Chinese Herbs Direct
may be unable to ship to some international destinations due to local customs
regulations. Please note that you, the customer, are responsible for all
shipping charges, taxes, duties or other customs fees assessed in the country of
delivery. You are also responsible for ensuring that the items you ordered can be imported legally into your country. Check with your local customs regulations prior to ordering. If your
order is refused by local customs and returned intact to Chinese Herbs Direct,
we will refund your original order amount (less any shipping fees and a 15%
Other Information. Additional charges may be applied if the
delivery address is incorrect, or if the package needs to be forwarded to a
For questions about our shipping policy, or to inquire about your order,