Chinese Herbs Direct respects your privacy. We have outlined our
privacy policy so you may understand how information gathered on our site will
be used.
At Chinese Herbs Direct we protect your privacy as if it were our own.
We use the information you provide to us for the following purposes only: (i) to
process your order(s), (ii) to reply to your questions, (iii) to provide our
newsletter via email and/or our print catalog via postal mail, and (iv) to
incorporate your feedback into improvements to our Website. We will not
give, sell, or rent your personal information or specific account activity to
anyone for any reason except as required by law and when we believe that
disclosure is necessary to protect our rights and/or to comply with a judicial
proceeding, court order, or legal process served on our Website.
Secure Ordering. At Chinese Herbs Direct we use Secure
Socket Layer (SSL) technology to encrypt the information you send us when you
place your order. The information is encrypted on your computer, sent
through the Internet as encrypted code, and decoded on Chinese Herbs Direct’s
secure server. It cannot be read in transit.
Credit Card Fraud Protection. All major credit card
companies protect cardholders against fraud, subject to a $50 deductible.
Chinese Herbs Direct will protect you for this $50 portion in the highly
unlikely situation that you ever encounter a demonstrably fraudulent charge
involving our company and copies of the police report and credit card
correspondence are submitted.
Other Payment Methods. If you are still hesitant about
using your credit card online, we also accept payments by Paypal, Check/Money
Order and Credit Cards over the Phone. Please see Other Payment
Methods for details.
Information We Collect. When you visit our website, we
collect non-personal information about your visit. We collect your IP address,
browser type, domain name, and we log the length of time of your visit and the
number of times you visit and purchase from us. We assign you a unique
internal identifier to help keep track of your future visits. We use this
information to gather aggregate demographic information about our visitors, and
we use it to personalize the information you see on our website and the emails
you receive from us. We keep this information for our internal use; we do
not share it with others.
Our site uses cookies to store information between visits to our site.
Cookies are a mechanism to remember information about a visitor from one page to
another. Web browsers store cookies so that the browser itself can
remember some information and then, on request, pass all that information up to
the server at one time. We use cookies to remember your name and the
contents of your shopping cart. This allows you to leave our site, come
back later, and still have the contents of your shopping cart intact.
When you subscribe to our newsletters or contribute to our reviews, Chinese
Herbs Direct asks you for contact information. When you sign up for our
newsletter we use your name and email address to periodically send you our
newsletter and to inform you of sales and special offers. When you
contribute to our reviews, your review will be posted on the website for the
public to view. Your name will also be displayed. However, no
information that would allow others to contact you will be disclosed by Chinese
Herbs Direct.
You will automatically be registered to receive our e-mail newsletter unless
you opt-out at any time by following the unsubscribe instructions in the
newsletter or you may Contact Us
with the word UNSUBSCRIBE followed by your email address in your message.
Shopping Cart. We use a shopping cart system to
securely process credit card and paypal transactions for our products.
When you purchase from us, we send your credit card information, name, and
billing address to either Authorize.net or Paypal for verification and to
authorize your purchase. Authorize.net's privacy policy may be found on
the authorize.net website or by clicking HERE. Paypal's privacy policy may be found at the
paypal.com website or by clicking HERE.
If you place an online order, our secure order form requests contact,
billing, and financial information (such as your credit card number for
purchases). Contact information from the order form (email address, name,
billing and shipping address, and phone number) is used to send orders and
information about our company to you. Your contact information is also
used to contact you in the event we have questions regarding your order or
should we need to notify you of the status of your order. The credit card
information we collect is used ONLY to bill you for products you purchase.
Tell A Friend. The information collected for our Tell
A Friend program (friend's name and email address) is used to send email to the
friend letting them know about our site, the recommended product(s) and any
first-time customer bonus. This data may be monitored to ensure that the feature is not used improperly.
Affiliates. We have an affiliate program that allows
customers and other websites to earn money by directing people (through links)
to our website. If you sign up as an affiliate, your contact information
(website address and related information, email address, mailing and payment
addresses, tax information and contact information) will be
collected and you may earn commissions based on the sales you generate
for Chinese Herbs Direct.
Opt-Out. If you decide to opt out of our newsletter,
our emails provide you the opportunity to opt out of receiving communications
from us. You can also opt-out by sending an email to Customer Support with
the word UNSUBSCRIBE followed by your email address in the subject line of the
email.
Links. This website contains links to other websites.
Chinese Herbs Direct is not responsible for the privacy practices or the content
of such websites.
Delete/Deactivate. This website gives you the
following options for removing your information from our database, to not
receive future communications, or to no longer receive our service:
- You can Contact Customer Service directly.
- You can send postal mail to the following address:
Chinese Herbs
Direct
2675 Skypark Dr, Suite 102
Torrance, CA 90505
- You can call Customer Service at 213-596-0874.
Customer Service. We provide email links on our
Customer Service and Contact Us pages that allow you to contact us directly with
any questions or comments you may have. We read every message sent in and
try to reply promptly to every one. The information you send us is used to
respond directly to your questions and comments. We also keep your email
correspondence on file so that we may better serve you should you have
additional questions in the future. Your personal information is shared
with third parties (such as manufacturers) only with your explicit permission.
Changes to our Privacy Policy. Whenever we change our
privacy policy, we will post a notice on our website indicating that a new
version is available. If Chinese Herbs Direct changes how it uses a user’s
personally identifiable information, the user will be notified by email and they
may opt-out at that time. However, if you have opted-out of all
communication with the site you will not be contacted, nor will your personally
identifiable information be used in this new manner.
Contacting Us. If you have any questions about this
privacy statement, the practices of this site, or your dealings with this
website, please contact:
Customer Service
Chinese Herbs Direct
2675 Skypark Dr, Suite 102
Torrance, CA 90505
(213) 596-0874
Contact Customer Service
