We pride ourselves on delivering the highest quality herbal products to our customers at the lowest price possible. From the moment you enter the Chinese Herbs Direct website to when your order is delivered to your door, we are 100% dedicated to your satisfaction.
- Returns will only be accepted within 30 days of receipt by the customer.
- Unopened products returned in original, sealed packaging will receive a 100% credit, up to a maximum of 6 of the same product. Returns of more than 6 units per product are subject to a 30% restocking fee, our policy is intended to benefit end-users of our products, not re-sellers. The first 6 products returned will be fully refunded, any more in excess of 6 will be subject to a 30% restocking fee (this restocking fee will not apply to Yunnan Baiyao up to 20 boxes).
- Whole Herbs, Herbal Powders and 5:1 Concentrated Extract Powders are guaranteed to be fresh and of the highest quality available. However, due to the specialized nature of these Single Raw Herbs, we are unable to offer our normal guarantee beyond freshness and quality. We will be unable to guarantee refunds for these specific line of products due to ordering the wrong herb, changing your mind, etc.
- Opened products (or any damaged products or products with damaged seals) will receive a 50% credit, up to a maximum of 1 open bottle per product sku (i.e. for each product, we can only accept 1 open bottle for credit; all others of the same product must be in a factory sealed container for credit).
- Refunds are for product costs only. We are unable to refund shipping costs.
- All returns must include either your packing slip, order number or full name / date ordered.
- Please package the items well and purchase insurance or Delivery Confirmation service. We will not be able to honor credits for packages not received or merchandise that comes back to us damaged.
- Returns are processed within 3 business days of receipt. Refunds are made to the same credit card or other payment method used to place the order.
- Returns should be sent to the following address:
Chinese Herbs Direct
2527 W 237th St, Ste E
Torrance, CA 90505
Please Note: If you received a different product than you ordered or your order arrives incomplete or damaged, please Contact Us immediately after receiving your order.
We hope that you enjoy shopping at Chinese Herbs Direct and we look forward to serving you in the future!