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Help Center



What are Chinese herbs?

Are Chinese herbs safe?

What dosage is appropriate?

Who can take Chinese herbs?

Can you diagnose my condition?

Can you locate a specific Chinese herb or formula?

What is the difference between Wan, San and Pian on a formula name?

Do you have any Clearance Items?

When and how should I take Chinese herbs?

How long do Chinese herbs take to work?

Can I take Chinese herbs with prescription medications?

Can I take Chinese herbs while pregnant or nursing?

Can I take Chinese herbs during menstruation?

Can I take Chinese herbs when I have a cold or flu?

Can I take several Chinese herbal formulas at the same time?

What is a teapill, and why do I need to take so many?


How do I place an order?

Is it safe to order from you online?

Can I order by phone?

Can I Mail or Fax an order?

Was my order placed?


What are your shipping costs?

When will my order be shipped out?

When will my order be delivered?

Can you guarantee my shipment will be on time?

How can I track my order?

Why is my tracking number not updating?

My tracking number says “Delivered” but I never received the package, where is it?

Do you ship outside the United States?

Where is my International Order?


Why do you no longer accept PayPal?

My credit card is not working.

My credit card was charged more than once.


What is your return policy?


Can I order your products wholesale?

Do you have an affiliate program?

Can you mail me a catalog?

Do you have a local store?

Can you email me a discount coupon?

How do I unsubscribe from your emails?

Can you share any customer testimonials?

Do you support any charities?